Change of Mind:

• We do not accept returns for change of mind. We recommend reviewing all product details and confirming your selection before making a purchase.

Faulty Products:

• We offer exchanges for products that are deemed faulty or defective. If you receive a faulty item, please contact us within [number] days of receiving your order to initiate the exchange process.

• To be eligible for an exchange, the product must be unused, in its original packaging, and accompanied by proof of purchase.

• Our team will assess the returned product and determine if it qualifies for an exchange due to a fault or defect.

• If the product is confirmed to be faulty, we will provide you with a replacement item of equal value or offer a refund in certain circumstances.

Contact Us:

• If you have any questions about our shop policy or need assistance with an exchange for a faulty product, please contact our customer service team at info@drmandicosmeticsc.com.au.